Shipping policy

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Effective as of 05/16/2022

1. Delivery

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Orders are made by the delivery service (carrier) selected when ordering. Delivery times are given for information only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The Seller may provide the buyer with the tracking number for his package by e-mail. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the Seller. The buyer is required to check, in the presence of the agent of the carrier or the deliverer, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.



2. Delivery costs

Delivery costs are the responsibility of the Buyer. They may vary depending on the Works ordered and the delivery address. An estimate of the Shipping Costs for each order will be clearly displayed on the web before the Buyer places an order.



3. Customs and import procedures

Depending on your delivery address, different tax rules and other charges may apply. We cannot control these charges and cannot predict their amount. The Buyer is solely responsible for the payment of these taxes and customs duties not included in the Price.
The price of the work, and the transport of the work do not include any import or customs fees. When importing a work from another country, customs fees may be requested upon arrival in the country of destination. Customs fees are calculated by the local authorities, and invoiced by the carrier, independently of the order and the transport of the work. The carrier may also charge a presentation fee to manage the customs clearance procedure.
The costs related to the importation of a work are the responsibility of the Buyer, and they are not refundable in the event of a request for the return of the work.



4. Uncollected package

When the package could not be delivered to the address indicated, the Buyer has a period (generally 15 days) to recover the package from the carrier's depot. If despite the reminders and messages by the carrier, and by the Seller, the Buyer does not recover the package within the time allowed, the package will be returned to the Seller and the Buyer will be refunded. Costs may then be deducted from the reimbursement, in order to cover in particular the cost of transport, and all costs resulting from the impossibility of delivering to the Buyer.



5. Parcels blocked for non-payment of customs

Imports of works may give rise to customs charges which will be calculated on arrival and invoiced separately by the carrier. These costs are the sole responsibility of the Buyer. The Buyer will be informed by the carrier or by customs of the sums he must pay to unblock the package. The Buyer has a period (generally 15 days) to pay the customs fees in order to unblock the package. If despite the reminders and messages by the carrier, and by the Seller, the Buyer does not pay the customs fees within the time limit, the package will be returned to the Seller and the Buyer will be reimbursed. Costs may then be deducted from the reimbursement, in order to cover in particular the cost of transport, and any costs resulting from the impossibility of delivering to the Buyer.